Privacy Policy

This Privacy Policy describes how Letter Knot LLC ("we", "our", or "us") collects, uses, and discloses your personal information when you visit or make a purchase from www.letterknot.com (the “Site”).

 

Contact Information

If you have any questions, concerns, or would like to file a complaint, please contact us at:

Email: support@letterknot.com
Phone: +1 (727) 284-6099
Business Address:
Letter Knot LLC
2850 34th St N #1025
St. Petersburg, FL 33713
United States

Collecting Personal Information

When you visit our Site, we automatically collect information about your device and how you use the Site. We also collect information directly from you when you place an order or contact us for support.

 

Personal Information We Collect
1. Device Information
  • Purpose: To ensure the Site loads properly, perform analytics, and optimize content
  • Source: Automatically through cookies, log files, tags, pixels, web beacons
  • Personal Data: IP address, browser type, time zone, pages viewed, search terms, and interactions
  • Shared with: Shopify, analytics platforms, ad services
2. Order Information
  • Purpose: To process orders, fulfill contracts, detect fraud, provide support, and send marketing (when opted in)
  • Source: Directly from user input
  • Personal Data: Full name, billing address, shipping address, email, phone number, and payment details (e.g., credit card)
  • Shared with: Shopify, payment gateways, shipping providers
3. Customer Support Information
  • Purpose: To respond to inquiries, resolve issues, and enhance service
  • Source: Collected from you
  • Personal Data: As provided in support interactions (e.g., order numbers, communication details)
  • Shared with: Shopify, CRM and support service providers
Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us so we can delete it.

Sharing Personal Information

We share your personal data with third-party service providers to help us fulfill orders and provide services, including:

  • Shopify, which powers our online store. Shopify's Privacy Policy
  • Payment gateways (e.g., Stripe, PayPal)
  • Shipping & fulfillment services
  • Legal authorities when required
Behavioral Advertising

We may use your personal data to show you relevant ads on other platforms via:

To opt out of targeted advertising more broadly, visit the Digital Advertising Alliance Opt-Out.

Using Your Personal Information

We use your Personal Information for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support
  • Communicating about your orders, new products, or promotions (if applicable)
  • Detecting and preventing fraud
  • Optimizing our website and advertising activities
Lawful Basis (GDPR for EU residents)

If you are located in the European Economic Area (EEA), we collect and process your information under the following legal bases:

  • Your consent
  • To fulfill our contractual obligations
  • To comply with legal obligations
  • For our legitimate business interests (without overriding your rights)
Retention

We will retain your data for as long as necessary to fulfill the purposes outlined in this policy or until you request that we delete it. You may request deletion at any time.

Automated Decision-Making

We do not use automated decision-making processes that have a significant effect on users. Shopify may use limited fraud-prevention automation.

Selling Personal Information (CCPA)

We do not sell personal information, including for users under 16. If that changes, this policy will be updated and opt-out instructions will be provided in accordance with California Consumer Privacy Act (CCPA).

Your Rights
EU Residents (GDPR):
  • Access your personal data
  • Correct or erase your data
  • Object to processing
  • Request data portability

To exercise these rights, contact us at support@letterknot.com

California Residents (CCPA):
  • Right to Know, Access, Correct, or Delete your personal data
  • Right to opt-out of the sale of your information (we do not sell your data)

To make a request, please contact us using the details above.

Cookies

We use cookies to improve your browsing experience, support essential site functions, perform analytics, track advertising, and personalize content.

Types of Cookies We Use:
  • Essential Cookies — Needed for site functionality
  • Performance Cookies — Analytics (e.g., Shopify, Google Analytics)
  • Marketing Cookies — Used for targeted ads

Learn how cookies work or manage cookie settings here: allaboutcookies.org

Do Not Track

Because there's no consistent industry standard for how to respond to Do Not Track (DNT) signals, we do not change our practices when such a signal is received.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page and will reflect the new effective date.

Complaints

If you're dissatisfied with our response, you have the right to lodge a complaint with your data protection authority.
EU residents may contact their authority here.

Thank you for trusting Letter Knot LLC with your personal information.

Would you like a downloadable PDF format or a mobile-optimized version as well? I can also prepare a Terms & Conditions page if you need one.